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1 Introduction & Scope

This Privacy Policy ("Policy") provides a detailed description of how personal information is collected, used, stored, and protected in relation to the ptc55 platform (https://ptc55.lat) and all services under it. This Policy applies to users in Bangladesh.

ptc55 treats its users' privacy as the highest priority. We believe that keeping your personal information secure is our foremost responsibility. If you do not agree to the terms set out in this Policy, please refrain from using our platform.

By opening an account on this platform or by using its services, you are considered to have fully read, understood, and accepted the terms described in this Privacy Policy.

2 What Types of Information We Collect

ptc55 collects the following types of information in order to provide its services:

2.1 Personal Identification Information

• Full name (in Bengali and English)
• Date of birth (for age verification — only users aged 21 or above may register)
• Mobile number
• Email address
• National ID or passport number (when identity verification is required)

2.2 Financial Information

• Mobile wallet numbers (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and geographic location (at country level)
• Device type, operating system, and browser version
• Platform access times and activity logs
• Cookie and session identifier data

2.4 Gaming Information

• Betting history and preferred sport or game category
• Records of bonus and promotional offer claims
• VIP status and cashback history

3 Why We Use Your Information

ptc55 uses collected information for the following purposes:

• Account creation, management, and identity verification
• Processing deposits, withdrawals, and financial transactions
• Age verification to restrict access to users under 21
• Ensuring platform security and preventing fraud
• Providing customer service and support (via live chat and email)
• Sending relevant bonus offers and promotions to you (with your consent)
• Responsible gaming monitoring and support
• Meeting legal obligations and resolving disputes
• Improving the platform and enhancing the user experience

We do not sell your information to third parties for marketing purposes and do not transfer it for any commercial gain.

4 Data Disclosure & Third Parties

In certain circumstances, ptc55 may share your information with third parties:

4.1 Service Provider Partners

Mobile wallet providers (bKash, Nagad, Rocket, Upay) may access the necessary financial information for payment processing. These partners operate under strict confidentiality agreements and may only use the information for the designated purpose.

4.2 Legal Requirements

In the case of a court order, a lawful request from a government authority, or a legal obligation, we may be required to disclose relevant information. In such cases, we always provide only the minimum information necessary, based on legal advice.

4.3 Fraud Prevention

Where necessary for security assurance and fraud prevention, information may be shared with relevant security services.

5 Data Security Measures

ptc55 uses industry-standard technology to protect your personal and financial information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption, protecting your information from any unauthorized access.
• Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems.
• Password Protection: Your password is never stored in plain text; only an encrypted hash is kept.
• Two-Factor Authentication: Two-factor authentication is available to add an extra layer of security to your account.
• Regular Security Audits: Our platform undergoes regular security reviews.
• Access Controls: Only authorized staff may access user information, and only when required for a specific task.

While we strive to maintain the highest level of security, it is not possible to guarantee complete security over the internet. We therefore advise you to use a strong password and keep your login credentials secure.

6 Cookies & Tracking Technologies

ptc55 uses cookies and similar technologies to ensure the proper functioning of its platform. Details on the types and uses of cookies are provided below:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. Without them, login sessions, security verification, and basic navigation will not work. These cookies cannot be disabled.

6.2 Analytics Cookies

These cookies help us understand usage patterns on our platform so we can improve the quality of our service. All data collected is fully anonymized.

6.3 Preference Cookies

These cookies are used to remember your language preference, display settings, and other personalized features.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

7 User Rights

As a ptc55 user, you have the following rights over your own information:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances (such as where there is no legal obligation to retain it), you can request that your account and data be deleted.
• Right to Restrict Processing: You can request that the use of your information be restricted for specific purposes.
• Right to Data Portability: You have the right to receive your information in a structured, machine-readable format.
• Right to Object: You have the right to object to marketing communications or certain types of processing.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

8 Data Retention Period

ptc55 does not retain your information for longer than necessary. The following factors are considered when determining retention periods:

• For active accounts: for the entire duration the account remains active, and thereafter for a period determined by legal requirements.
• Financial transaction records: for as long as required under applicable law.
• Communication and complaint records: for a defined period taking into account the likely timeframe for resolving disputes.
• Inactive accounts: data for accounts that have been inactive for an extended period is cleared in accordance with our policy.

After the defined retention period, data is securely deleted or anonymized so that your identity can no longer be identified.

9 Protection of Children & Minors

ptc55 provides services only to users aged 21 or above. We do not knowingly collect personal information from minors. If we learn that a minor has registered on our platform, that account will be closed immediately and the associated data will be deleted.

If a parent or any other person suspects that a minor is using our platform, please contact us directly.

10 International Transfer of Data

As ptc55 is a global platform, your information may be stored or processed on servers located in countries outside Bangladesh. For any international transfer of data, we ensure that:

• Adequate data protection measures are in place in the recipient country.
• Protection is ensured through contractual obligations with third parties.
• Transferred data also remains protected in accordance with this Policy.

11 Changes & Updates to This Policy

ptc55 may periodically update this Privacy Policy in line with changes to its business operations, technology, or legal requirements. For significant changes, we will notify users in the following ways:

• Displaying a notice upon accessing the platform.
• Sending a message with details of the changes to the registered email address.
• Noting the date of the latest update on this page.

Continued use of the platform after a policy change will be taken as your consent to the new policy. If you do not consent to the new policy, you may request that your account be closed.

12 Responsible Gaming & Data Protection

ptc55 prioritizes responsible gaming. To this end, we may analyze your gaming data to identify unusual behavior, such as excessive betting or sudden high-risk activity. This analysis is carried out solely for your protection.

You can set limits on your own account or take a temporary break if you wish. For more details, please visit our Responsible Gaming page.